FAQ's

What is a Plak That Wood Print?
A Plak That Wood Print is a unique and personalized way to display and showcase your photos on wood.  Whether its a wedding photo, a family portrait, or your favorite pet, they all look great printed on sustainable, Made in USA wooden plaks. Different from other wood prints, Plak That Wood Prints are made up of several planks (slats) of wood pieced together to create a planked wood canvas. We also offer solid style wood prints in select sizes.  Your image is printed directly onto the wooden canvas in full color adding a rustic and unique look to your favorite memories.  The color white is not printed so the natural beauty of the wood shows through on the image giving each piece a unique, natural, and rustic appearance.  When designing your print, you have the option to add a white background layer which costs a few more dollars but really makes the colors pop!  This additional feature is exclusive to Plak That and really makes a difference in wedding photos (when the dress is white) or with children's photos because sometimes the wood grain can show up in a face or somewhere you don't want it.  Wood grain is also variable, so no two wood prints are the same ensuring a even more personalized work of art. Create your own custom photos on wood today! 

How do I design a custom wood print?
Our super simple and easy to use wood print designer allows you to add your own pictures, words, texts, and backgrounds to any of our wood print sizes. Best of all, you can upload a image, design, and review your wood print on your home computer or mobile device all on our website before purchasing! 

Tips for designing your custom wood print:

  • Our site works best on a computer or laptop running the latest version of Google Chrome as the browser.  Other technology and browsers work too, but Chrome usually works the best!
  • When designing, use the buttons surrounding the canvas to expand, align, and crop your image.  We recommend uploading a single image and using the buttons to make sure it covers the entire canvas.  Collages can be done but they are much harder to line up and the images end up being so small thats its hard to see whats going on!
  • We offer sizes for both portrait style and landscape style photos. It is best to design these types of photos in their respected sizes. A selection of our sizes can be viewed here.
  • Make sure words and text are completely visible on the print to ensure they do not get cut out when printed.
  • Our wood print designer overlays a wood grain texture over your image. Use this to better judge color shifts and variations created by the wood.  If you don't want the woodgrain to show up then make sure you add the white ink background (base) layer.  It is turned on via a small button on the left hand side when you are in the product designer.  The icon is a "w" inside of a droplet.  

If you have any questions about designing your custom wood print, feel free to email us at contact@plakthat.com.

How do you make custom wood prints?
We have over 25 years of experience in commercial printing using state-of-the-art machines. We source the highest quality FSC certified sustainable wood and use our state-of-the-art process to print your images onto the wood. Each piece of wood is carefully hand selected and examined to ensure quality and consistency in the wood. All the woodworking and printing is done in our small shop in Ocean City, MD. We also do wholesale orders for photographers and re-sellers as well as point of purchase / promotional pieces for anyone who appreciates a nice wooden plak!

How do I mount my plak on the wall?
Plak That Wood Prints have supports on the back for the larger sizes, enabling you to set them on top of existing screws in the wall. Or, just put a couple nails in the wall (level of course) and you’re all set! The smaller 5×7 and 7×7 sizes have a slot in the back which allows the print itself to be “hooked” onto a wall nail or drywall screw for hanging and leveling. 

How are you able to print directly on the wood?
We use a brand new process that prints your image directly onto the wood. No transfers necessary, the ink is UV bonded to the wood and can withstand dusting and wiping. The results are amazing!

Do you archive the photos?
We do not.  You are uploading your images for us to print and return back to you but we do not archive.

How long is the turnaround time?
We hand build and examine each wood print to ensure quality and consistency. Generally once an order is placed it takes 5 – 7 business days (about a week) in addition to shipping time. Shipping time varies depending on where you are located and the service selected but most of our prints arrive within a few days of leaving our warehouse via USPS Priority Mail.  We have expedited shipping available as well.

What is the latest date I can order and receive by Christmas?
2018 Holiday Shipping Terms & Conditions:

Coming Soon!

My wife’s birthday is in two days! Can I get it by then!?
Two days is tough, especially if you aren’t local (due to shipping times). Email us to see if we can rush process your order or purchase a gift card that ships out immediately (via email) so that your loved one can design their own! Trust us, she should probably be the one choosing the photos . . .

What file formats do you accept?
Our custom app will accept most photo formats, but the best is a high resolution JPEG. Try to use the original photo when possible for the best quality print. If you want to use ones from Facebook or Instagram, download them to your computer first before creating them on our site! If you have questions just follow the directions in the “create” section. If you have a company logo or design that you wanted enlarged and printed, we highly recommend you email us the vector or .pdf file of your logo.

Can I use images off of popular social media websites?
Images pulled from social media sites may not print the best. The reason is because these websites will actually downsize and compress your images when you upload them to photo albums in order to save space on their servers. Downsizing and compressing will degrade the quality of the photos in order to create a smaller image size for storage. Use the original image file you used to upload to social media sites for the best results.


I have images from a Professional Photographer, can you print them?
Yes. Use the original full quality image file from your photographer if possible. Also, ensure you have permission to use these files.

I have images on my smartphone, can you print them?
Yes. Our wood print designer is smartphone enabled so you can design your wood print right on your phone. When emailing or transferring your photos to a desktop computer to be designed later, make sure you are uploading the full size of the image. Do not text images. This will compress and degrade your images making them blurry when enlarged and printed.

What are your shipping options?
We ship using USPS and UPS Ground, depending on the size of the order, where its going, and cost.

Do you offer volume discounts, wholesale pricing, or affiliate programs?
Yes, yes, and yes. Just email us at contact@plakthat.com and we will get you all set up!

What payment options do you accept?
We accept all major credit cards.

What is your return or refund policy?
We at Plak That want you to love your print! We want you to know that each piece of wood we use is completely unique... just like the photos you send us to print. Keep this in mind when designing your masterpiece. Each print is custom made to order, so we can't offer reprints, returns, or refunds if the toning or woodgrain of your print isn't exactly what you had in mind. If you are concerned about the tone of the wood or the natural pattern of the woodgrain affecting the look of your print, you may want to opt for the White Base Layer to minimize the woodgrain and make the colors of your photo appear brighter. Try this out next time you're using our customizer!

It's important to upload high quality photos to ensure that you receive a clear, high quality print. Our team looks over each photo uploaded, and we'll do our best to get in touch with you if we foresee any issues with printing. If you're concerned that the image you uploaded isn't high resolution, please email us at contact@plakthat.com immediately after ordering, and we will work with you to find a solution to make sure that you are happy with your print when it arrives at your door.

Mistakes happen sometimes. No worries! If your print arrives blurry or damaged in any way, please reach out to us at contact@plakthat.com and we will happily offer you a reprint or refund. It's in our best interest for you to want to display your print in your home. If you have any questions or concerns, please contact us, and you'll quickly hear back from one of our six team members; never a robot or automated message.

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